For account, subscription, payment, refund, client, or international route issues, submit a ticket through the user panel first. Tickets keep your issue details, progress, and follow-up information together.
Choose a channel based on your issue. For account status, order records, or subscription questions, a ticket usually makes it easier to review the full context.
Use tickets for account access, plan status, payment records, 14-day no-questions-asked refunds, subscription access, client setup, and connection issues. Sign in to submit your question, view replies, and add more information in one place.
Response times depend on the issue type, current queue, and information needed for verification. Check the ticket status in the panel.
Open TicketsNo public email address is currently listed in this site's factual information. To avoid misdirected or missed messages, do not guess an address based on a similar name; use a user panel ticket for account and subscription issues.
If a public email address is published later, its purpose and response arrangements will follow the information shown on this site.
No public Telegram account is currently listed in this site's factual information. Do not send account details to similarly named accounts that have not been published by this site; submit verification requests through a user panel ticket.
If a public account is published later, its intended use and response arrangements will follow the information shown on this site.
For common tasks such as installing a client, accessing a subscription, importing a configuration, and checking a connection, start with the guides. To compare monthly subscriptions and data packages, see the pricing page and plan selection guide.
A complete context helps reduce back-and-forth. Describe the page or steps involved, the platform you use, the regional route selected when the issue occurred, and the troubleshooting steps you have already tried.
Access results may be affected by the local network, selected route, client settings, account permissions, and target platform rules. Separating the symptoms clearly helps identify the right checks.
Distinguish between a client that will not open, a subscription that will not import, a route that will not connect, and a target website that remains inaccessible after connection. Each symptom requires different checks.
View Basic Connection StepsDescribe your local network performance without the service, the regional routes you tried, the target app, and when the issue occurred. A single speed test cannot fully represent web, video, or app response times.
Read the Speed Testing GuideA working network connection does not mean the target platform has made the relevant content or feature available to your account. When submitting an issue, name the platform, the region associated with your account, and the exact message to help distinguish a route issue from a platform permission issue.
View Streaming Access GuidanceVPNFV offers 110+ countries / 170+ routes and supports use on unlimited devices. Clients are available for Windows, macOS, iOS, Android, and Linux.
Monthly subscription traffic resets each month on the activation date; when upgrading mid-cycle, the price difference is prorated into the remaining days. Data packages remain available until used and never expire. Payment methods include Alipay, WeChat Pay, and USDT.
Creating an account requires no email address; a username and password are enough. Keep your username safe and avoid including your password in a ticket.
Sign in to the user panel and submit a ticket. Tickets preserve context about your account, order, and support progress, while making it easier to add information later.
This site does not publish a fixed response time. Processing order depends on the issue type, current queue, and information needed for verification. Check the ticket status in the user panel. Providing complete information at the outset usually reduces back-and-forth.
Do not send passwords, complete subscription details, or payment receipts. Provide the page message, steps, and necessary screenshots needed to identify the issue, and redact sensitive information first.
Not necessarily. Access results may also be affected by the local network, client settings, account permissions, regional rules, and the target platform's policies. In your ticket, include the exact message and the routes you have already tried.